Refund & Returns Policy

Our 30-Day Return Policy

We want your purchase from Octa Pearl to be filled with warm feelings of affection. If you are unsatisfied with your purchase, we gladly offer returns or exchanges within 30 days of the date your product was delivered.

To be eligible for a refund or exchange:

• The jewelry must be in its original condition and packaging.
• It must not be worn, altered, lost, or modified.
• All original product documentation and certificates must be included. If a diamond certificate or report is missing, you will be responsible for a replacement fee of $150 (or comparable value).

Non-Refundable Items

• Custom & Special Orders: Custom-made items and special orders are strictly final sale and not eligible for exchanges or refunds, except in the event of a manufacturing error. Please verify all information before placing your order.
• Shipping Fees: The original cost of shipping is not refundable.

Order Cancellations & Changes

If you want to modify or cancel an order, please call an Octa Pearl Consultant at +1 (551) 342-2092 or email us at info@octapearl.com.

After 24 hours, the production process has started, the materials have been allocated, and the order can no longer be cancelled. We cannot accommodate revisions or cancellations for goods that have already been dispatched.

How To Prepare a Return or Exchange

• Please contact us at info@octapearl.com to initiate your return.
• To expedite an exchange for a different product, we advise that you place a new order after returning the original goods for a refund.
• You may choose any carrier to return the item within the 30-day window. Octa Pearl will not be held liable for lost or damaged return shipments, so we highly recommend using an insured and tracked shipping method.
• If the package or item delivered to you arrives damaged, kindly deny the delivery or contact us immediately at +1 (551) 342-2092.

After Your Return is Received

Returns are typically examined within 24 business hours of being received, after which they are logged into our database. You will receive a confirmation email letting you know that it has been sent to our quality assurance department.

• Please allow 5 to 10 business days for this process to finish and for your refund to be processed (allow up to two weeks total processing time).
• Payments made through PayPal will be credited back to your account in 3-5 working days after processing.