We want your purchase from Octa Pearl to be filled with warm feelings of affection. Within 30 days of your transaction, we will gladly give you an exchange if you are unsatisfied with your purchase.
A refund or exchange for an online purchase may only be made during the first 30 days; requests made after that time will not be honored.
Jewelry still in its original packaging is eligible for a refund or exchange, but it must not be worn, altered, lost, or modified.
Custom-made items are not available for exchanges or refunds. Therefore, check all the information before placing an order.
Returns for custom orders are only allowed in the event that there was a manufacturing error.
The items must be returned in their original condition within 30 days for a return or exchange, along with complete product documentation.
To expedite an exchange for a different product, we advise that you place a new order after returning the original goods for a refund. Allow two weeks for the processing of your refund.
If the package or item delivered to you is damaged, kindly deny the delivery or contact us at +1 (551) 342-2092. Octa Pearl will not be held liable for lost or damaged returned shipments.
Special orders are final sales; therefore, unless you get a product with a manufacturing flaw, it cannot be exchanged or refunded.
The cost of shipping is not refundable.
Product or documentation-related returns won’t be processed.
To return a diamond or Jewelry item to Octa Pearl, please follow the steps below:
Within 30 days of your purchase, you are free to choose the carrier you want to use to send your goods.
However, suppose your item was supplied with the diamond certificate or report and that certificate or report is not returned. In that case, you will be responsible for a replacement of $150 (or comparable value).
Returns are typically examined within 24 business hours of being received, after which they are added to our database. You will receive a confirmation email once your return has been logged into our system, letting you know that it has been sent to our quality assurance department. Please give this process 5 to 10 business days to finish.
Your PayPal account will be credited with payments made through PayPal in 3-5 working days.
Please be aware that greater return volumes can cause reprocessing times to quadruple after a lengthy vacation.
Call a Octa Pearl Consultant at +1 (551) 342-2092 if you want to modify or cancel an order email us on info@octapearl.com. We will make every effort to facilitate the change of order before shipment confirmation. Several reasons cause delivery delays. We cannot accommodate revisions or cancellations for special orders or goods that have already been dispatched.
