Privacy Policy

At Octa Pearl LLC (“Octa Pearl”, “we”, “us”, or “our”), your privacy is very important to us. This Privacy Policy explains what data we collect, how and why we collect it, how we use it, and the rights and choices you have. This policy applies to our website, mobile applications, customer support, and services (collectively, the “Services”).

Information We Collect

  • When you visit or interact with our website
  • When you use any services, schedule a showroom visit, or place an order
  • When you contact our support team via phone, email, chat, or in person
  • When you submit reviews, engage via social media, or enter a promotion

Types of Information

  • Your name, contact number, email address, shipping/billing addresses
  • Payment details (securely handled via third-party services)
  • Cookies, device and browser data, location info
  • Your wishlist, order history, or cart interactions
  • Social media handles and shared public content

How We Use Your Information

  • To process and fulfill your orders, returns, and service requests
  • To personalize your shopping experience and improve our website
  • To detect fraud, prevent abuse, and maintain site security
  • To conduct promotions, respond to reviews, and manage showroom appointments
  • To send marketing communications (only with consent)

Sharing Your Information

We may share your information with:

  • Payment processors, shipping companies, and support providers
  • Marketing platforms and analytics service providers
  • Our affiliates and legal authorities (as required)
  • Third-party partners during mergers, acquisitions, or legal compliance

Tracking & Cookies

We use cookies, tracking pixels, and log files to:

  • Run essential site features (e.g., cart and checkout)
  • Analyze and enhance user experience
  • Deliver personalized ads and retargeting offers
  • Track visitor behavior across sessions and devices

For more information or to manage preferences, visit: aboutads.info/choices.

Children’s Privacy

We do not knowingly collect information from individuals under 13. If such data is discovered, it will be deleted immediately.

Your Rights & Choices

  • Unsubscribe from marketing emails via the link in the message
  • Request access to or deletion of your personal information by contacting us
  • California residents can exercise rights under the CCPA

California Consumer Privacy Act (CCPA)

  • Right to Know: Access the data we collected about you in the last 12 months
  • Right to Delete: Request deletion of your data (with some legal exceptions)
  • Right to Opt Out: Visit Do Not Sell My Personal Information
  • No Discrimination: You will not be penalized for exercising privacy rights

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

Security

We use reasonable physical, digital, and administrative safeguards to protect your personal information. However, no method of data transmission or storage is completely secure.

Updates to This Policy

This privacy policy may be updated occasionally. Please check this page for the latest changes. The “Last Updated” date below reflects the most recent version.

Contact Us

If you have questions or complaints regarding this policy or your data:

  • Email: info@octapearl.com
  • Phone: +1 (551) 342-2092
  • Address: 580 5th Ave, Suite 2300, New York, NY 10036, United States