Please make sure to check the package for any damage or tempering before singing or accepting it.
We offer free shipping throughout the United States. All the orders will be fully insured.
Yes! To ensure your fine jewelry is delivered to you safely.
We always insist on shipping with signature required upon delivery on all our orders. But due to COVID-19 our shipping carriers are taking measures to keep their employees and customers safe, while continuing to provide excellent service. In the interest of our safety, UPS and FedEx Signature Required guidelines are temporarily being adjusted such that consignees will no longer need to sign for Signature required deliveries. At the time of delivery, please be available to acknowledge that UPS or FedEx is making a delivery and, if applicable, show a government issued photo ID. Drivers are also permitted to leave a package without requesting a signature if the neighborhood has been deemed “safe”.
All the orders placed on octapearl.com are eligible for gift packing with no extra cost. We can even include your desired message along with your purchase.
When Will Our Orders Be Shipped?
All orders placed require certain days to process before it is finally shipped. While placing an order you will be shown estimated delivery time on the product page and also before making payments. Working day does not include Saturday, Sunday or any public holiday. Certain custom orders might take longer than estimated delivery time. Orders placed Monday – Friday before 3 PM PST will be processed the same day. Orders placed on Friday after 3 PM PST or over the weekend will be processed on the following working day.
Please note we cannot be held accountable for delays in delivery including customs clearance.
For items that are in-stock and ready to ship, in certain cases processing may take up to 2 business days. As soon as your order is shipped, you will receive an automated email with tracking information. All items are made-to-order and take approximately 8 business days for production. This does not include weekends and holidays.
We provide various options for you to select the shipping carriers. Expedited shipping might not be free.
Our packaging includes a certificate of authenticity & Jewelry box unless it’s a gift packing. For gift packing we will additionally gift wrap the box and include your suggested gift notes that will be printed with your special message. It will be printed exactly how it is entered, so make sure there are no errors and no emoji are used! We want to make unboxing special for everyone, even when it’s a gift for yourself! That said, we will combine items into one box if it is not indicated that it is a gift.