FAQs

Why buy Jewelry from us?

At Octa Pearl, we are jewelry experts with a rich heritage in handmade Jewelry. By making top-quality jewelry in our state-of-the-art facility, we can offer our jewelry at 30-40% lower prices than our competitors. Rest assured, you’ll always get the best value when you choose Octa Pearl. You can customize any piece with your preferred metal, stone quality, and carat weight. Experience the world of exquisite jewelry at Octa Pearl.

Where is your jewelry made?

Most Jewelry is made in Los Angeles. We also manufacture in Bangkok and India.

Do you charge Custom Duty?

No, orders shipped to any destination in the USA is not applicable for custom duty.

Do you offer customization services?

Yes, We offer Free engraving service plus, free CAD designs for personalized orders. For custom orders click here.

Is it possible to place an order by call?

Yes! We offer the convenience of placing orders over the phone. Simply give us a call at +1 (551) 342-2092.

Is your jewelry rhodium plated?

Yes, all our jewelry comes with high-quality electromagnetic rhodium plating for extra protection and sparkle.

What types of diamonds and stones you use?

We use sustainable and environmental friendly diamonds like Moissanite and CZ Stones in our jewelries.

Do you use insured delivery?

Yes, delivery are made through insured shipping at no additional cost. Please refuse the package if tampered at time of delivery.

Can I resizing my ring?

Yes, We offer complimentary ring resizing services during the year of purchase. The customer is responsible for covering the shipping costs with returning the ring.

What are your return and refund policy?

If not satisfied, you can  return or exchange your merchandise within 30 days. Click here to learn more about our return and refund policy.

Can I return Custom ordered item?

Custom-made rings, earrings, pendants, or products inscribed with engraving are not exchangeable, refundable, or returnable. Read our Return and Refund policy.