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Who are we? What makes Facet Jewel different?
After seeing plenty of opportunities, Dinesh Sutariya started Diamond Jewel Manufacturing Unit in the year 2001 and named it Facet Jewel. So we (Facet Jewel) have been serving Natural Diamond Jewelry to customers since 2001.
Our traditional business model is based on the accomplishment of customer’s choice and preference design along with great satisfaction in the gem and jewelry market around the globe.
Facet Jewel is different because we offer you an exquisite range of fine jewelry designs from India and a unique and hassle-free online shopping experience that you’re sure to enjoy.
Where is Facet Jewel located?
We are located in Gujarat, Surat (the Diamond City), of India. We design and manufacture all our jewelry in India.
Where is your jewelry made?
All our jewelry is manufactured in a diamond city named ‘Surat’ in India.
Do you offer any additional discounts?
Yes, we offer discounts in special cases and also we have some special festive offers. You will directly get a mail if you subscribe to our newsletter (at bottom of Facet Jewel page)
Our all-inclusive MRP is lower than that of other stores. Products are sold straight from our manufacturing unit, with no additional expenditures such as rent or inventory. We are able to pass on this benefit to all of our customers through honest and fair pricing.
I can’t find the item I was looking for on the website. Is it possible to order it?
Yes, it is possible to order the product you were looking for. Sometimes we discontinue specific items or shift them to another page. We will, however, do our best to make it available to you. Contact our Customer’s Support team at Facet Jewel at +91 9374022223 or mail us at service@facetjewel.com
Also, you can custom order and make the jewelry of your wish. For custom orders click here.
How much does it cost me to have a Facet Jewel product delivered to my home?
Facet Jewel provides free shipping on all items within the United States. For other countries, charges vary based on the shipping.
What is the estimated delivery time?
Our delivery timeline for orders placed in the United States is determined by the goods chosen as well as the shipping address you specify.
The products which are ‘Made to Order’ take 20 to 25 business days to safely send these goods to you. This includes the time it takes to manufacture each product separately and transport it to your delivery address.
Please keep in mind that the business days mentioned do not include Sundays or holidays.
How will the delivery be done?
We process the international delivery through reputed insured couriers. If there is no courier service available in your area, we do apologize for the inconvenience caused. But, we can give you a solution if you contact our Customer’s Support team at Facet Jewel at +91 9374022223 or mail us at service@facetjewel.com
How safe is my product?
Your jewelry is packed in strong, tamper-proof packaging to ensure that the product remains safe and undamaged. Your jewelry is fully insured until it arrives at your door, and we only use reputable and well-established courier services. Please refuse any shipment that has been tampered with.
Does Facet Jewel deliver internationally?
Yes, we ship worldwide. So if you reside in a country where courier service is available then we will ship your jewelry to your door.
Is it possible to modify my shipping address after I’ve placed an order?
Yes, you can modify the mailing address until your order is ready to ship. For assistance, please contact our Facet Jewel team at +91 9374022223 or mail us at service@facetjewel.com
But we will not be able to change the address once the product has been dispatched. So be careful while filling out your address details.
If your questions were not answered, please contact our ‘Facet Jewel’ team at +91 9374022223 or mail us at service@facetjewel.com
What are Facet Jewel’s return and refund policy?
According to Facetjewel.com’s return policy, you have 30 days to return or exchange your merchandise. Click here to learn more about our return and refund policy.
Can I return a special ordered item?
Custom-made rings, earrings, pendants, or products inscribed with personalized information are not exchangeable, refundable, or returnable. Kindly visit our Return and Refund policy for more information.
Do you ship orders outside the United States?
Yes, we are able to ship orders worldwide. The shipping charge for some countries will be charged.
Do all rings at Facet Jewel come in the same size or are there different sizes available?
All of our rings are sized according to what has been found to be an average finger size. When you buy a ring from facetjewel.com, you will be shown the sizes in which it is available. We can modify the ring size if your finger is a different size. To learn more about ring sizing check here “Ring Sizer”.
What determines the price of a diamond?
The Carat, Colour, Cut, and Clarity of a diamond determine its value. Please see the 4C’s Diamond Guide for more information about diamonds.
What colored gemstones are considered precious?
Rubies, sapphires, and emeralds are precious gemstones. All other gemstones are referred to as semi-precious or in other words, they are easily affordable.
What is the difference between natural diamonds and lab-created or lab-grown stones?
Natural gemstones are made by mother nature’s natural processes, whereas lab-created or lab-grown stones are formed in a controlled environment. Both have the same physical, chemical, and optical characteristics. The lab-grown or Lab-created stone is typically free of major flaws and can be structurally stronger than its natural equivalent.